Unified Communications (UC) has been one of the most far-reaching developments in enterprise networking, and represents a technology that continues to grow and evolve. ?Initially focused on integrating all of a user's real time (voice and video), near real time (instant messaging or "IM"), and asynchronous (email, fax) communications together in single dashboard with instant access to colleagues' presence status (in/out of office, in a meeting, on the phone, etc.) and available modes of communications, UC has now expanded to embrace collaboration (audio/video conferencing, web meetings, and desktop sharing) as well as social networking functions like user profiles, skills search, and collaborative workspaces.
Along with an expanding range of capabilities, UC type solutions are now being offered by a wide and diverse range of companies. Much of the original drive to UC came from the traditional PBX vendors and Cisco, Avaya, Siemens, NEC, ShoreTel and the rest continue to build their UC portfolios. However, the incorporation of IM, presence, and email (particularly with the use of unified messaging) has attracted desktop vendors like IBM with its Sametime offering and, more importantly, Microsoft with its Lync UC solution. Finally, the expansion in the direction of social networking in combination with comsumerization has seen the introduction of UC-like capabilities from Google, Skype (now part of Microsoft), LinkedIn, and even Facebook, though that company is clearly focused more on consumers than enterprise users.
In December 2012, Webtorials surveyed more than 200 Enterprise IT professionals in organizations with 1,000 to over 100,000 employees to determine their interest in UC, levels of deployment and drivers for adoption, as well as identify preferred vendors for the various UC functions with a particular focus on Microsoft Lync .
The bottom line is that UC will continue to evolve and grow until there is no longer any question as to what "is" or "is not" UC. ?Rather, just as the lines between telephony and "data communications" dissolved in the past, applications and communications will no longer exist separately.?
It also appears at this point there will be a "soft" duopoly of vendors supplying UC functions, with Microsoft and Cisco having a plurality of market shares but a continuing strong presence from other players. ?As such, the need for standards-based interoperability via Session Initiation Protocol (SIP) and related protocols, implemented on platforms such as session border controllers (SBCs), will be the key to supporting this multi-vendor environment.?
The report presents the results in detail to provide a picture of what is driving the UC market, how users intend to deploy both enterprise voice and UC, the preferred vendors for different UC components, and how Microsoft's position in the UC and enterprise voice markets is shaping up.?
Source: http://www.webtorials.com/content/2013/01/enterprises-place-2013-unified-communications-bets.html
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